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Refund and Return Policy
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, please contact us at info@petrapalumbo with a clear statement of your decision to cancel and with your order details, or request a return or cancellation directly from your account.
You must return the goods to us within 14 days of notifying us of your cancellation. Return shipping costs are your responsibility.
We will issue a full refund, excluding standard delivery costs, within 14 days of receiving the returned goods or proof of return, whichever is earlier.
Exceptions: The right of withdrawal does not apply to goods made to your specification or clearly personalised — including custom-sized or bespoke tile orders.
