You can place an order through our online store 24 hours a day, 7 days a week.

You can create a customer account and your details will be saved and pre-populated in future orders during checkout.

If you are a new customer, we recommend that you create an account so you can view your recent orders, save payment information and your delivery address for a faster checkout.

Alternatively, you will have the option to checkout as a guest.

It is not possible to go into your order and amend once you have purchased on our website. In this circumstance please contact us. Should you would like to change an item, order extra items or cancel an item please contact us at info@petrapalumbo.com  or +44 1463 782 594 and we can assist. If your order has not been dispatched we can create a separate invoice for you for the extra items. If your order has been dispatched then you will need to place a new order.

It is possible to pre-order new items via our website. For pre-order products, at the top of product description we will state an expected delivery date. We suggest you order as soon as possible to avoid any disappointment. You will then be notified by email once your order has been dispatched.

Please contact info@petrapalumbo.com if you would like to change or cancel your order.

Please contact info@petrapalumbo.com if your delivery address is wrong and we will do our best to amend this. Once dispatched, we are unable to amend the address but you will be sent tracking details by your chosen courier which will allow you to track and change your delivery address.

We ship the majority of our products from our base in the Highlands of Scotland, however there are occasions when products will be sent directly from a different location.

If your order contains items that require to be shipped at different times from multiple locations we will contact you by email to advise. 

You will only be charged once at checkout for shipping.

No, shipping costs do not include tax and duties.

We use Royal Mail and DHL who calculate in real-time shipping costs at checkout based on the weight and dimensions of the package.

Please see here for shipping and delivery information.

UK orders will be charged VAT at point of sale on our website.

International orders will NOT be charged VAT at checkout.  You will have to pay import duties / fees to your local government when the item arrives in your country. We do not have any control over this.

Please contact your local government to understand what tax liabilities might occur when you purchase and have orders shipped to you from the UK.

International orders are subject to custom and border check and customers are required to provide any information that may be required to clear customs.

Yes, e-gift cards are available to purchase on our website. The gift card will be delivered by email and will be sent to the recipient with clear instructions on how to redeem them at checkout. Our gift cards are available in six flexible denominations for every budget, £25.00, £50.00, £100.00, £150.00 and £250.00

We use Royal Mail and DHL who calculate in real-time shipping costs at checkout based on the weight and dimensions of the package. It is the responsibility of the customer to follow up with the courier directly (the one they have chosen at checkout) using the tracking code and details from the shipping confirmation we send you in order to locate, arrange redelivery, collection or anything else. 

We, at Petra Palumbo, are not responsible for the package once it leaves our premises but we will do our best to help you should any problems arise. Please allow 2 to 4 days for orders to be processed. Once dispatched, please allow up to 2/3 working days for UK orders.

Please note, our business is closed on Saturday and Sunday so orders placed then will be processed Monday in date order.

We use tracked delivery service with DHL or Royal Mail on all International orders. Customers can choose Standard or Express delivery methods at checkout dependent on Country of destination. This will present the shipping options available for your country, their cost and estimated delivery times.  Please note, our business is closed on Saturday and Sunday's so orders placed on Friday after 10am will be dispatched on Monday in date order. 

Once dispatched, you will receive an email with tracking details direct from DHL or Royal Mail.

 If you have any questions or queries, or any specific delivery requirements, please let us know. We, at Petra Palumbo, are not responsible for the package once it leaves our premises but we will do our best to help you should any problems arise.

We ship the majority of our products from our base in the Highlands of Scotland, however there are occasions when products will be sent directly from a different location. If your order contains items that require to be shipped at different times from multiple locations we will contact you by email to advise. You will only be charged once at checkout for shipping

UK orders will be charged VAT at point of sale on our website.

Customers from Europe will NOT be charged VAT at checkout. 

Customers from USA will not pay import fees on orders with a value up to $800 USD as there is a tax free import threshold for citizens of the USA. 

For orders over $800 USD you may have to pay import tax and the amount this is will vary by state.

All taxes, duties and tariffs are the responsibility of the customer. 

Customers in Australia will not pay import fees on any orders with a value up to $1000 AUD as there is a tax free import threshold for Australian Citizens. 

For orders over $1000 AUD you may have to pay import tax. 

 For the rest of the world, we will not collect VAT at checkout. Please contact your local government to understand what tax liabilities might occur when you purchase and have orders shipped to you from the UK.

Lead time for tile orders can take up to 4 to 6 weeks.
We do keep a small amount of Delft tiles in stock at all times so please email us for info at info@petrapalumbo.com

Tile orders over 2kg will be shipped with DHL Express. All tile orders are carefully packed and boxed by us, we do not use pallets for delivery.

Shipping costs are calculated at checkout and are based upon delivery postcodes.

Once your tile order is dispatched you will receive tracking details directly from DHL which will allow you to amend delivery details if necessary.

Please contact us at info@petrapalumbo if you have a specific timescale to work towards and we will do our best to accommodate if possible.

You can purchase a sample 'Corners Only' tile in all colour ways directly on our website. Simply choose the option 'order sample' and this will be added to your basket. This can be returned to us if not suitable.

If you wish to purchase a design tile as a sample, please contact us at info@petrapalumbo.com and we can arrange to send you out a design tile we have in stock. We hold a small selection of design tiles at our design studio so check with us first before ordering. Custom made tiles are non-returnable. 

Occasionally our tiles may develop crazing. Crazing may occur naturally and can continue over time. 

After a tile or other piece of ceramic is fired in a kiln, a ceramic glaze will develop subtle surface cracks, which adds to the natural patina of a handmade tile. This is called crazing and is due to the glaze contracting as it cools on the surface of the tile.

Tile orders over 2kg will be shipped with DHL Express.  All tile orders are carefully packed and boxed by us, we do not use pallets for delivery. 

Shipping costs are calculated at checkout and are based upon volumetric weight and delivery postcodes.

Once your tile order is dispatched you will receive tracking details directly from DHL which will allow you to amend delivery details if necessary.

Please contact us at info@petrapalumbo.com if you have a specific timescale to work towards and we will do our best to accommodate if possible.

Regretfully,  we are unable to accept returns on any made to order delft tiles. Please get in touch with us at info@petrapalumbo.com if you would like to view a sample before ordering.

We do keep a small amount of Delft tiles in stock at all times so please email us for info at info@petrapalumbo.com

For tile longevity, we recommend that you limit exposure to direct sunlight to ensure no colour fading occurs. 

Use a mild, non-abrasive, pH-neutral cleaner to clean your tile surfaces. Choose a cleaner that is free from harsh chemicals or abrasives that can harm your tiles. Steer clear of abrasive pads, steel wool, metal brushes, or scouring pads, as they can scratch the glaze.

There is no minimum order requirement, you can order from one roll upwards.

Our samples are A4 (21cm x 29cm). 

We always recommend consulting your decorator when calculating the number of rolls required.  If you plan to wallpaper yourself you can follow the manual instructions below to provide an estimate.

1. Measure the width of the wall and divide by the width of your selected wallpaper. This gives you the number of ‘drops’ required. This number should always be rounded up.
   
   2. Then measure the height of the wall. Divide the length of the roll of your selected wallpaper (standard rolls are 10m long) at the height of your wall. This gives you the number of drops you will get by roll.

3. Divide the number of drops required (part 1), by the number of drops per roll (part 2), this equates to the number of rolls required. If you have a wallpaper that is marked as ‘half drop’, or has a large pattern repeat, add the size of the pattern repeat to the height of your wall to account for the additional wallpaper required.

If you need any assistance with ordering please contact info@petrapalumbo.com

Our wallpapers are non-woven “paste the wall” products.  Pasting and hanging instructions are supplied with your wallpaper. 

We work on a 2 - 3 week lead time. When your order is ready you will receive a dispatch confirmation email with your tracking details direct from DHL.

Due to the bespoke nature of our products we are unable to issue refunds on wallpapers that have been printed to order. We always recommend ordering samples of wallpapers before placing an order.

Please inspect your items when you receive them.  Please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.

As long as the room is well-ventilated and the walls are in good condition, our non-woven wallpapers can be used in bathrooms. However, they should not be placed in areas where they are likely to come into direct contact with water.

Please notify us at your earliest convenience should you wish to return an item at info@petrapalumbo.com within 28 days of receiving your purchase.

Regretfully,  we are unable to accept returns on our made-to-order Delft Tiles and Wallpaper.

Our Return address is:

Petra Palumbo
PO Box 5823
Inverness
IV1 9GU
Scotland

The customer will be responsible for paying their own shipping costs on returning the item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, although you cannot purchase shipping insurance for glass. Item(s) must be returned in perfect condition.

Once the item has been received in store, refunds are normally processed within 1 - 2 days. You will receive a confirmation email once your refund has been processed. Please allow 3 to 7 days for the refund to show in your bank account. Should you experience any delay please contact the team for an update. 

In the unfortunate case that your item(s) are damaged or broken in transit, please notify us us on info@petrapalumbo.com within 7 days of the date that you received your delivery and we will reply to you within 48 hours. Please attach a photo to the email and we will do our best to replace them as quickly as possible. Kindly note we will not replace the damaged or broken item(s) unless a valid photograph is sent to us.

Many of our products are hand decorated so designs and colours may differ slightly. Please note, if you receive a damaged item you will need to send a picture via email to us prior to any refund or replacement being issued. 

We offer exclusive trade discounts on our Tiles, Wallpaper and Glassware ranges at our discretion for interior designers, architects, developers and builders. If you're working on exciting projects around the world, both residential  and commercial, simply fill in our application form and a member of our team will be in touch as soon as possible.

Exclusive trade discount.

Access to our newest products before retail launch.

Support and guidance from our trade team.

One Tile sample free of charge for UK trade customers.

International trade customers can have one free sample but a charge will be applied for shipping.

Please contact us to request tile samples on loan. We will post these out free of charge, and they can be returned free of charge after client meetings (UK customers only).

International customers can be loaned samples free of charge but will be charged shipping costs. Please contact us at info@petrapalumbo.com for more information. 

From the raw materials to our supply chain and packaging, we take a holistic approach. We use recycled paper, stickers and card and paper-based packaging where possible.

We have a mission to eliminate single use plastic wherever possible. We promote and use organic, sustainable and fair trade materials.

The packaging that we dispatch all of our customer deliveries in is sourced from FSC certified suppliers within the UK, meaning that the cardboard is sustainably sourced and hasn't travelled excessive miles to reach us. 

We also use brown paper tape to pack our deliveries, which is 100% recyclable. Where possible, we use recycled brown cardboard corrugated paper, which is also 100% recyclable. We encourage all of our customers to recycle their delivery packaging, in particular the box, paper tape and cardboard wrapping used. 

At Petra Palumbo, we are committed to doing our very best for the planet.That is why we proudly partner with DHL Express, utilising sustainable aviation fuel (SAF) via the GoGreen Plus service to deliver your orders.

By investing in sustainable aviation fuel, we actively reduce the CO2e emissions associated with our shipments, minimising our carbon footprint.

We believe it's our responsibility to do what's right for the planet, and we want to empower our customers to make a positive impact too. We want to embrace sustainable practices and contribute to a greener future.

SAF is currently the primary route to reducing carbon emissions in aviation, so this is the most effective way to help our customers make their orders more sustainable.Embracing SAF is not only essential for meeting sustainability goals but also paves the way towards a greener future in the air transportation industry.For more information on DHL's GoGreen Plus option please visit: https://group.dhl.com/en/media-relations/press-releases/2023/dhl-express-and-world-energy-agree-to-global-partnership.html

We have partnered with Trees for Life to offset the carbon footprint of our supply chain.

With every purchase, you can add a voluntary contribution of £1 at checkout which we will match.

The trees will be planted in our very own Petra Palumbo grove in the Scottish Highlands where they will provide homes for wildlife and create forests for the future.

You can subscribe to our newsletter by clicking on the SUBSCRIBE box at the bottom of our webpage.

Alternatively, you can contact us at info@petrapalumbo.com and we can add you to our mailing list. 

You will receive an email with a code which allows you to receive 10% off your first order. 

At Petra Palumbo, we are always designing, creating and adding to our growing homeware collection. By signing up to our newsletter you will receive new product updates, special offers and design inspiration.

It is very easy to unsubscribe, simply follow the link at the bottom of the email. You will then no longer receive updates and offers from us. 

Alternatively, you can contact us at info@petrapalumbo.com and we can remove you from our mailing list. 

Contact us here and one of our team members will get back to you.